Privacy Policy

WHY DO WE HAVE A PRIVACY POLICY?

At Cedarglen Homes, we highly prioritize the protection of individual privacy. Cedarglen Homes is dedicated to upholding the confidentiality and security of Personal Information entrusted to us, ensuring that all Personal Information held by Cedarglen Homes is collected, utilized, and disclosed in compliance with relevant federal and provincial privacy legislation, including the Personal Information Protection Act (Alberta) (‘PIPA’). All Personal Information acquired from any individual is handled with the utmost confidentiality.

DEFINITION

Within this Privacy Policy, ‘Personal Information’ refers to information about an identifiable individual. Personal Information does not encompass publicly available information such as business contact details, including an individual’s name, position title, business telephone number, business address, business email, business fax number, and other similar business-related information; information that has been anonymized, or aggregated information that cannot be linked to a specific individual.

SCOPE

This Privacy Policy applies to Cedarglen Homes, its employees, potential or existing clients or customers (the “Clients”). Additionally, contractors, consultants, agents, auditors, franchisees, and other third-party service providers are required to adhere to this Privacy Policy and Cedarglen Homes’ practices governing the protection of Personal Information and privacy.

COLLECTING PERSONAL INFORMATION

Cedarglen Homes will clearly document the purposes for which Personal Information is collected and will only gather Personal Information for the identified purposes. Individuals collecting Personal Information will, upon request, explain the purposes or refer the individual to Cedarglen Homes’ Privacy Officer, who will provide the necessary explanations.

In compliance with Privacy Legislation, Cedarglen Homes will identify and document any new purposes for which previously collected Personal Information may need to be used and disclosed. Where applicable, consent from the individual will be obtained by Cedarglen Homes.

Cedarglen Homes may collect the following Personal Information when necessary:

• Your contact and mailing information such as name, address, telephone numbers, fax numbers, email addresses, and cheques (including bank account information)
• Employment information, credit information, and personal references for those applying for credit
• Details about the home being built for you, including plans, specifications, and other related particulars
• Insurance information
• Municipal and legal descriptions for your home
• Any other pertinent information necessary to provide you with our products and services
• Depending on the circumstances, we may need to collect other Personal Information, but we will request your direct consent.

Cedarglen Homes will collect, use, and disclose Personal Information in accordance with Privacy Legislation. Moreover, the amount and type of Personal Information collected will be limited to what is necessary to fulfill the identified purposes.

CONSENT

Cedarglen Homes will seek consent, as required, to collect, use, and disclose Personal Information when gathering such information or in compliance with Privacy Legislation. When seeking consent, Cedarglen Homes will ensure that individuals are informed of the specific purposes for which their Personal Information will be used or disclosed. These purposes will be communicated in a clear and understandable manner. In determining the appropriate form of consent, Cedarglen Homes will consider the sensitivity of the Personal Information, the reasonable expectations of the individuals involved, and the requirements of Privacy Legislation.

An individual has the right to withdraw their consent for the collection, use, and disclosure of Personal Information according to this Privacy Policy at any time by providing reasonable written notice to Cedarglen Homes, subject to legal or contractual restrictions. Withdrawal of consent by the Client may affect Cedarglen Homes’ ability to continue providing individuals with products and services they currently receive or wish to receive.

DISCLOSURE OF INFORMATION

Cedarglen Homes will adhere to Privacy Legislation when disclosing Personal Information and will obtain consent for the disclosure of Personal Information if required by Privacy Legislation.

Cedarglen Homes will maintain a record of third parties to whom Personal Information is disclosed, in compliance with this Privacy Policy.

SAFEGUARDING YOUR PERSONAL INFORMATION

At Cedarglen Homes, we highly value your Personal Information. Ensuring its protection and confidentiality is a priority. We achieve this by:

• Having our employees and trades sign a confidentiality agreement
• Maintaining records in a secure central area
• Utilizing up-to-date computer security measures, such as passwords, encryption, and firewalls
• Enforcing privacy and confidentiality agreements with third parties hired to assist us in providing products and services for your home

Cedarglen Homes will employ reasonable efforts to protect Personal Information against loss, theft, unauthorized access, disclosure, use, modification, or destruction through appropriate security measures. The nature of these safeguards will vary based on the sensitivity of the collected information.

Cedarglen Homes will take all reasonable steps in the disposal or destruction of Personal Information to prevent unauthorized access, including shredding paper records and permanently deleting electronic records.

RETENTION & DESTRUCTION

Cedarglen Homes will retain Personal Information only as long as it remains necessary or relevant for the identified purposes or as required by law.

Reasonable and systematic controls, schedules, and practices for the retention and destruction of Personal Information and records will be maintained by Cedarglen Homes. These practices apply to Personal Information that is no longer necessary or relevant for the identified purposes or is mandated by law to be retained. Such information will be appropriately destroyed, erased, or anonymized. Cedarglen Homes will take all reasonable steps in the disposal or destruction of Personal Information to prevent unauthorized access, including shredding paper records and permanently deleting electronic records.

CROSS-BORDER TRANSFERS

Cedarglen Homes has centralized certain aspects of its data processing and administration to enhance business management. This centralization may involve the transfer of Personal Information from one country to another, within the limits and subject to the requirements of Privacy Legislation. The countries where the information is transferred may or may not have laws that safeguard the privacy of Personal Information. However, whenever Personal Information is transferred outside the country, it will be processed in accordance with the principles of this Privacy Policy and Privacy Legislation. Personal Information stored in another jurisdiction may also be subject, in addition to Privacy Legislation and this Privacy Policy, to the laws of that jurisdiction.

Cedarglen Homes will take all reasonable steps to ensure that any centralized third-party storage of Personal Information meets the standards outlined in this Privacy Policy and Privacy Legislation. For further information about cross-border transfers, individuals may request additional written details by contacting Cedarglen Homes directly.

UPDATING YOUR PERSONAL INFORMATION

Cedarglen Homes strives to ensure the accuracy and currency of your Personal Information. Before any decisions are made or actions taken based on your information, a customer service representative will contact you to verify your Personal Information.

We will retain your Personal Information for as long as necessary to meet your customer needs and comply with any legal requirements. However, once your Personal Information is no longer needed, it will be securely destroyed.

If your Personal Information changes, please inform us of these changes and any additional necessary information. Also, if your Personal Information is inaccurate, please notify us so we can update it accordingly.

ACCESSING YOUR PERSONAL INFORMATION

Individuals have the right to access their own Personal Information held by Cedarglen Homes, subject to limited exceptions provided for in Privacy Legislation. Cedarglen Homes will grant individuals reasonable access to their Personal Information held by the company. Any charges for retrieval, reproduction, or delivery of the Personal Information will be communicated to the individual in advance.

Cedarglen Homes may restrict or deny access to Personal Information as permitted by applicable Privacy Legislation. Reasons for denying access will be provided by Cedarglen Homes.

To protect Personal Information, individuals must provide sufficient identification information for Cedarglen Homes to authorize access to the Personal Information. This identification information will be used solely for this purpose.

Individuals can obtain information or request access to their Personal Information by contacting Cedarglen Homes directly.

COOKIES AND OTHER TRACKING DEVICES

We may use cookies and other tracking devices on our website to measure site activity for an enhanced user experience. Cookies and tracking devices help us determine the duration and pages viewed during your site visit, the website visited prior to ours, and your Internet service provider’s name. We might use third parties to display our advertisements on other websites, utilizing cookies and tracking devices to collect information about your visits to our website or other sites. This information, including data obtained through Google’s interest-based or 3rd-party audience data, may be used to assess our website’s performance, tailor promotions, and refine marketing messages. You have the option to decline cookies. Please refer to your browser’s Help section to learn more about managing their use.

While browsing www.cedarglenhomes.com, advertising cookies will be placed on your computer to understand your interests. Our display advertising partners enable retargeting advertising on other sites based on your previous interactions with www.cedarglenhomes.com. These techniques do not collect Personal Information such as your name, email address, postal address, or telephone number.

CHALLENGING COMPLIANCE

Cedarglen Homes maintains procedures to address and respond to inquiries or complaints regarding the handling of Personal Information.

Cedarglen Homes, in collaboration with relevant parties, will investigate all complaints related to compliance with this Privacy Policy. If a complaint is found to be valid, Cedarglen Homes will take appropriate measures to resolve it, which may include amending policies and procedures, or disciplinary action, up to and including termination. Individuals will be informed of the outcome of the investigation concerning their complaint.

Cedarglen Homes will promptly correct or complete any Personal Information identified as inaccurate or incomplete. Any unresolved discrepancies regarding accuracy or completeness will be documented in the file containing the Personal Information. If necessary, Cedarglen Homes will notify third parties with access to the relevant Personal Information about any changes made or the existence of any unresolved discrepancies.

Individuals with concerns about Cedarglen Homes’ privacy practices should the company directly (info@cedarglenhomes.com).

CHANGES TO PRIVACY POLICY

This Privacy Policy may be updated periodically, in accordance with applicable law. Adequate notice will be provided regarding any such updates.

CONTACT INFORMATION

For any inquiries about this Privacy Policy or concerns regarding the management of your personal information, please contact Cedarglen Homes using the information below:

Cedarglen Homes

4770 110 Avenue SE.

Calgary, Alberta. T2C-2T8

Email: info@cedarglenhomes.com

Phone: 403-255-2000

We will make every effort to address your questions and inform you of the steps taken to resolve the issues raised. If you remain unsatisfied with our response, you may have the option to submit a written complaint to the Provincial Privacy Commissioner, if applicable to your location.

Last updated: November 3, 2023.