Cedarglen Homes is thrilled to have won the Customer Insight H.O.M.E. Builder of Choice award for the THIRD year in a row (2017, 2018 and 2019). This award is based on homebuyer surveys, trades and supplier surveys and employee engagement surveys.
An absolutely wonderful experience with the Cranston Cedarglen team from start to finish. The staff took an extremely friendly and professional approach throughout the entirety of the build, and dealing with deficiencies was quick and painless. A new home build will always have it's hiccups, the end experience is highly dependent on how your builder rectifies these issues; Cedarglen never hesitated to address hiccups as they arose, and always dealt with them in a timely manner. I would without hesitation recommend Cedarglen as a builder, and I personally had an incredible experience with the Cranston Riverstone team. Thank you Ryan, Greg, Cindy, Cristina and Rosalyn for everything!
Our Site Supervisor Steve is phenomenal in his customer service level in addressing all our concerns throughout the construction of the home. He made commitments that were delivered, followed up on items of concern, and kept in communication. There were some major deficiencies that were a result of the subtrades not installing to the standard and had to do several rework (ensuite shower glass, ensuite bench, ensuite tile and schluter, fireplace dyelot tiles wrong, fireplace drywall and tile, hardwood damage, exterior stones color, garage door stopped working) but Cedarglen response team, site supervisor and Anthony were quick to respond and provide plan to resolve the issues quickly.
From day one of our journey in just simply inquiring, he has been outstanding. He never made things feel impossible, but also stressed the importance of budget. He’s been flexible in meeting us, flexible in conversations and each and every time we toured our home as it was being built, he was available for feedback and genuinely cared about our opinion.
I would buy a Cedarglen Home again because of the service I received from the Cedarglen Team, I want to give special mention and thanks to Jason Talbott, who does such a great job as site supervisor and is always there to help. He goes the extra mile for his customers and is just a great guy! It was a pleasure dealing with him. Love Cedarglen!
The whole experience was amazing and everyone was so accommodating to our requests. We wouldn't change anything about our experience with Cedarglen. One thing that would have been super helpful would be seeing the exterior colours of siding/wood and stone on the computer instead of seeing the elevation and sort of blindly putting colours together.
The entire Cedarglen team was great to work with. In particular, Jessica (design) was wonderful and incredibly helpful throughout the process; she was thoughtful in her approach during the design and selection process and stayed on top of things through construction. Jessica did a lot of wonderful things but one of them was emphatically standing up with a design decision with the fireplace which resulted in the best and most appropriate outcome. Steve Kutcher was a great communicator, helpful in walking us through milestones and other details, he was accessible and has a strong eye for detail; there were often times I would mention a small detail to Steve and learn that he had already addressed it. I feel Jessica and Steve cared about our place as if it was their own.