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Privacy Policy
The Cedarglen Group Inc. (o/a Cedarglen Homes)
Why do we have a privacy policy?
At Cedarglen Homes, we believe in building relationships with our customers. These relationships are built on trust and respect and we believe that is the way a business should be operated. Part of how we establish that trust and respect is by telling you what information we will require from you, how this information will be handled, and how this information will be kept safe. We know that your personal information is a valued asset and we want you to know that we will treat it that way. The purpose of the following document is to inform you of: our information handling practices; the reasons for these practices; security steps in place to protect your information; and your role in controlling your own personal information.
Collecting Personal Information
At Cedarglen Homes, we collect personal information to better serve your needs, whether purchasing products and services from us or obtaining service or warranty work.
In order to provide you with our wide variety of services, products, and promotions, we may collect the following information:
- contact and mailing information such as name, address, telephone numbers, fax numbers and email addresses;
- the plans, specifications and other particulars about the home that is being built for you;
- insurance information;
- municipal and legal descriptions for your home;
- any other relevant information necessary to provide you with our products and services.
We may need to collect other personal information depending on the circumstances, but we will ask you directly and ensure that you agree.
Safeguarding Your Personal Information
Like you, we at Cedarglen Homes value your personal information. Part of valuing your personal information is making sure that it is protected and kept confidential. We achieve this by:
- having our employees sign a confidentiality agreement;
- keeping our records in secure filing cabinets;
- having up to date computer security such as passwords, encryption and firewalls;
- where third parties are hired to assist us with providing products and services to you for your home, we have them sign a privacy and confidentiality agreement to ensure that your personal information is protected by them
Updating Your Personal Information
Cedarglen Homes wants to ensure that your personal information is correct and kept current. If your personal information changes or is incorrect, updates can be submitted on-line through the Service Request form or you can contact your customer liaison with the change and any other information you feel is necessary.
We will keep your information as long as is necessary to continue to meet your customer needs and any legal requirements we may have. However, once your personal information is no longer needed, we will destroy it.
Controlling Your Personal Information
We believe that part of establishing trust and integrity comes from allowing you to control your own personal information.
As such, we will collect information about you on a voluntary basis. However, in some circumstances before we collect personal information from you, we will have you complete a consent form that authorizes our collection, use and disclosure of your personal information. If you have questions or concerns about the handling of your personal information or wish to withdraw your consent, please contact our Privacy Officer at (403) 255-2000 or privacyofficer@cedarglenhomes.com. Our representative would be happy to assist you.
Accessing Your Personal Information
Cedarglen Homes provides you with the opportunity to access your personal information that is held by us. If you require further information, please contact the Company's Privacy Officer at #140, 550 - 71 Avenue SE, Calgary, Alberta T2H 0S6; (403) 255-2000; fax (403) 258-1120 or privacyofficer@cedarglenhomes.com. Please note that a nominal fee may be charged based on the volume of information requested. If you have more questions about your privacy rights in Alberta please visit the website of the Office of the Information and Privacy Commissioner at www.oipc.ab.ca